Nairobi Walls Kenya (“we”, “our”, “us”) operates the Nairobi Walls Kenya website. We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and protected responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

Information We Collect

When you visit or use our website, we may collect the following information:

a) Personal Information

• Full Name
• Phone Number
• Email Address
• Delivery Address
• Billing Information (where applicable)

b) Order & Transaction Information

• Products purchased
• Order history
• Payment method used (we do not store debit card, credit card, or mobile money PIN details)

c) Technical Information

• IP Address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Website usage data and analytics

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.
• Arrange product delivery and provide order updates.
• Respond to customer inquiries and support requests.
• Improve our website, products, and customer experience.
• Send order confirmations and service-related communications.
• Prevent fraud and enhance website security.
• Comply with applicable legal and regulatory obligations.

Nairobi Walls Kenya does not sell, rent, or trade your personal information to third parties for marketing purposes.

Payments & Security

Payments made through Nairobi Walls Kenya are processed using secure payment methods.

We do not store sensitive payment information such as:

• Debit card numbers
• Credit card details
• CVV security codes
• Mobile Money PINs

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Sharing of Information

We may share your information only when necessary:

• With trusted delivery and courier partners to complete your order.
• With payment service providers to process transactions securely.
• Where required by Kenyan law, court order, or regulatory authorities.
• To protect the rights, safety, and property of Nairobi Walls Kenya and our customers.

All third parties handling your information are required to maintain its confidentiality and security.

Cookies

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyze website traffic and visitor behavior.
• Enhance your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal and tax obligations.
• Resolve disputes and enforce our policies.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where permitted by law.
• Withdraw consent for certain communications where applicable.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Nairobi Walls Kenya is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page together with the updated effective date. Continued use of our website after changes have been published constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or how Nairobi Walls Kenya handles your personal information, please contact us:

Company: Nairobi Walls Kenya

Email: info@nairobiwalls.com

Phone: 0722 178 941

Address: Tom Mboya Street, Old Nation House, Nairobi, Kenya

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.