At Nairobi Walls Kenya, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded after purchase from our website or store.

Eligibility for Returns

You may request a return or exchange if:

• The product received is damaged, defective, or not functioning properly upon delivery.
• The wrong item was delivered.
• The product is unused, unworn, and in its original packaging with all accessories included.
• The return request is reported within 24 hours of delivery.

Items Not Eligible for Return

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, negligence, or accidental damage.
• Wrist watches, glasses, belts, or accessories that have been worn, used, altered, or repaired.
• Products with removed tags, damaged packaging, or missing accessories.
• Customized or special-order items.
• Items returned without their original packaging and proof of purchase.

Return Process

To request a return:

1. Contact us via phone or email within 24 hours of receiving your order.
2. Provide your order number, product name, and clear photos or videos showing the issue.
3. Our customer support team will review your request and guide you on the return process.
4. Do not return any item before receiving confirmation from Nairobi Walls Kenya.

Inspection & Approval

All returned items will be inspected upon receipt. Approval of a return, exchange, or refund depends on the condition of the product and compliance with this policy.

Refunds

Approved refunds will be processed after inspection and approval.

• Refunds may be issued through the original payment method or as store credit.
• Processing time is 1–3 working days, depending on the payment method used.
• Delivery or shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

Exchanges are subject to product availability.

• If the requested replacement item is available, it will be dispatched after the returned product is approved.
• If the replacement item is out of stock, a refund or store credit may be offered.

Delivery & Return Costs

• If the return is due to a wrong, damaged, or defective item, Nairobi Walls Kenya will cover the return delivery costs.
• If the return is due to customer preference, incorrect ordering, or a change of mind, the customer will be responsible for the return delivery costs.

Order Cancellations

Orders may be cancelled only before dispatch. Once an order has been shipped or delivered, cancellation is not permitted.

Contact Information

For return or refund inquiries, please contact us:

Company: Nairobi Walls Kenya
Email: info@nairobiwalls.com
Phone: 0722 178 941
Location: Old Nation House, Ground Floor Shop B6, Tom Mboya Street, Nairobi, Kenya

By placing an order with Nairobi Walls Kenya, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.